Service Support
Expert Support When You Need It
From installation and training through to troubleshooting and ongoing technical assistance, R-Biopharm Australia is committed to providing reliable, responsive support throughout the life of your laboratory solution. Our experienced team works closely with customers across Australia and New Zealand to help ensure products and instruments are implemented effectively, operated with confidence and maintained to a high standard. Whether you need assistance resolving a technical issue, guidance with a product or workflow or support with your laboratory equipment, our team is here to help keep your testing processes running smoothly and efficiently.
Our Support Services
Technical Support
Expert assistance with product operation, troubleshooting and technical enquiries.
Installation
Support getting instruments and systems installed, configured and integrated into laboratory workflows.
Training & Education
Product training to help laboratory teams confidently operate instruments and implement new workflows.
Instrument Service
Ongoing servicing and technical assistance to help maintain instrument performance and reliability.
Application Support
Guidance on applications, workflows and getting the most from R-Biopharm solutions.
Local Support
Access to a local Australian and New Zealand support team when you need assistance.
Need Technical Support?
Submit a support request and provide our technical team with the details they need to assist you as quickly as possible.
Help us resolve your enquiry faster by providing as much information as possible, including the product or instrument involved, serial number, details of the issue and any relevant error messages.
Find the Information You Need
Access product documentation, technical resources and supporting materials through the R-Biopharm Australia Knowledge Centre.
This portal, exclusively available to current R-Biopharm customers and distributors, contains information on our products, instructions for use, software , technical documentation and more
Need Urgent Assistance?
Contact R-Biopharm Australia (Monday-Friday, 9am – 5pm) via the channels below to speak directly with a member of our Support Team.
support@rbiopharm.server500.nucleoserver.com
Australia
New Zealand
Why Choose R-Biopharm Australia?
As part of the global R-Biopharm organisation, R-Biopharm Australia combines access to innovative diagnostic technologies with local expertise and support. Our team works with laboratories across Australia and New Zealand to help customers implement, operate and maintain reliable testing workflows.
